Frequently Asked Questions
Are your payouts higher than a jewellery store
or pawn shop?
Yes. Because we refine our own metals and don’t use any subcontractors or middle-men, we can afford to pay you top prices for your items.
Why can’t we get a quote on the phone or the website?
The price of gold fluctuates on a daily basis. Also, until our trained staff analyzes an item and performs a test on the material, we have no way of independently verifying that the item is as it is represented to us. Since any price we would quote in advance of receiving your items would be different from the actual offer, we simply avoid this practice.
How do we know our items will make it to you?
We use the Royal Mail to deliver our packages. When you receive your G-Pak you will be provided with a tracking number, which you can use to track your delivery through to the day it is received in our refinery.
What is a "G-Pak"?
The G-Pak is comprised of all the materials you will need to send in your items to our refinery. It contains a ziplock pouch, a tear-free special delivery envelope and a form on which you provide us with your payment information so that we know where to send your cheque. We provide you with all the materials you need and pay the cost of delivery and insurance.
What type of items can I send in?
We accept anything containing gold, silver, platinum, palladium and other precious metals, such as necklaces, charms, bracelets, rings, earrings, cufflinks, pins, watches or other jewellery. Coins, collectibles, decorative pieces, silver flatware or similar items are also acceptable. If it contains precious metals, we can refine it... even dental work!
Can I send in stones/precious gems?
Although we accept items containing precious gems and other stones, we are not in the business of recycling these items. If you plan to send in an item that contains a stone which you believe to be valuable, we strongly recommend removing the stone prior to sending it in to us.
How long does it take to process my cheque?
Your cheque will be issued within 24 hours of your items being appraised. Please allow sufficient time for the Royal Mail service to deliver your cheque to you.
What happens if I change my mind?
FairGold offers a satisfaction guarantee. If you are unhappy with the amount you receive for your jewellery, simply call us free and return the cheque so that it arrives in our offices within ten (10) days of the date that appears on the cheque. After we receive your cheque, your items will be returned to you within 15 days.
What happens if I forget to call and return my cheque?
In the event we do not receive a call from you and our cheque is returned within ten (10) days, we will process the property you have sent to us. Once processed, the property cannot be recovered.
Does FairGold return my non-precious items?
Items not containing precious metals will not be returned by FairGold unless you request that these items are returned to you at your expense. In such cases, FairGold will charge £9.95 to cover return postage and processing in order to return items not containing precious metals to you.
